All products, services and prices shown in our online shop do not constitute legally binding offers. Once you enter all of the personal contact information and click the "order now" button on the order confirmation page, the order will be considered legally binding. You will receive order confirmation immediately after the order process has been completed. The sales agreement is valid as soon as the delivery confirmation has been sent. If you do not receive order confirmation or the delivery within two weeks, you are legally no longer bound to your purchase. Please read our delivery information carefully, we can not be held liable if goods or services aren't delivered in time deadlines, we do not offer any guarantees on delivery time. Goods are deemed lost if no delivery attempt remains within 7 days after the maximum time frame of the particular postal service. You may at this point choose a full refund of the original purchase price. If you prefer to use the refund to re-order, it will be at out descretion whether to re-send. We only refund postage if you use next day delivery option on checkout and the item took more than 1 day from dispatch for delivery attempt. Dispatch time is NOT guaranteed, but to speed it up we recommend emailing or calling. However even then we don't guarantee a dispatch day.
International Customers Outside of the EU
Please be aware that local customs rules vary and it is your duty to be aware of your own countries VAT and Duty and any other charges. These are not the sellers responsibility and there is a possibility you may incur a charge for importing. The shipping company may ask for an administration fee which would be payable by the buyer and not the seller. If you are worried about the fees please contact us for information about the company we will ship with so you can request information from them prior to ordering. This only applies to customers outside of the EU.
Retention of Title
The goods delivered remain our property until full payment has been received.
You may withdraw from the sale within four (4) weeks without any justification, as long as you send your cancellation in writing (letter, fax, e-mail) or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the timeframe mentioned above. Goods returned must be in the original packaging and be in a saleable condition.
Our Address for returning items is:-
Unit 98, The Oaks Ind Est,
CT12 5FS, UK
We will normally try and solve the problem over email with some guidance. If this does not resolve the matter, we will normally ask for the item back for testing. If we are notified within 28 days of purchase of a potential fault, we will test and if tested faulty will give a replacement and a refund for the postage back to us using our approved service. If notified outside of the 28 days of purchase we will test and replace or repair any fault. Normally this is a replacement as opposed to a repair as we could only repair if it was a basic problem with a wire etc. We wouldn't open up a sealed unit. On any purchase if we suspect the fault may be caused due to incorrect installation damage (customer fault) we may refuse an exchange or return to the factory for testing and/or repair. Thankfully, we don't get many faults so the chances of having something break are low and in most cases where a user has not caused the problem it can be replaced quickly. The standard time we guarantee our products for is 12 months (24 months for premium 12/24v kits), however if there is a problem after this we may be able to offer a discount on replacement, or help you get a repair which may cost a small amount.
Our Rights to Cancel
We reserve the right to cancel any order at our discretion whether it be due to lack of stock, fraud suspicion or any other reason. The order completed email does not indicate that your order has been accepted, it purely means your payment has been accepted and your order will be processed by a member of the team shortly.